I cannot sign in to my account
Last updated about a month ago
Work through these in order. Most sign-in problems are one of the first two.
1. Check the email address
Sign in with the address you registered with, not an alias that forwards to it.
2. Reset the password
If you are not certain the password is right, reset it rather than guessing. Repeated failed attempts will temporarily lock the account.
3. Confirm the account is activated
New accounts stay inactive until the activation link in the welcome email is clicked.
4. Clear cookies for this site
A stale session cookie can cause a sign-in that appears to succeed and then bounces you straight back to the login page.
Still locked out?
Account lockouts clear on their own after 30 minutes. If you are still stuck after that, use Check Ticket Status to reach us without signing in.