How do I submit a support ticket?
Last updated about a month ago
You do not need an account to open a ticket, though having one makes following up much easier.
From the web
- Click Open a New Ticket.
- Choose the help topic that best matches your issue. This decides which team picks it up, so it is worth getting right.
- Describe the problem, including what you expected to happen and what happened instead.
- Attach any screenshots or logs, then submit.
Writing a good ticket
The fastest tickets to resolve are the ones that answer these up front:
- What were you doing when it happened?
- What is the exact error message, word for word?
- Does it happen every time, or only sometimes?
- Which browser or device are you on?
You will get a ticket number by email as soon as it is created. Keep it: it is the quickest way for us to find your request.