How do I check the status of my ticket?

Every ticket moves through a small set of statuses so you always know where things stand.

If you have an account

Sign in and open My Tickets. You will see everything you have submitted, newest first, with its current status.

If you opened it as a guest

Use the Check Ticket Status page. Enter the email address you used and your ticket number, and we will send you an access link.

What the statuses mean

• Open — received and waiting on us.
• Answered — we have replied and are waiting on you.
• Closed — resolved. Replying reopens it automatically.