I am not receiving email notifications

If ticket updates are not reaching you, check these in order.

1. Spam and junk folders. Automated mail lands there more often than anywhere else.
2. Your profile address. Sign in, open Profile, and confirm the address shown is one you actually read.
3. Filters and rules. A rule that files mail by subject line can quietly archive every notification.
4. Corporate mail filtering. On a work address, your IT team may be blocking external automated mail.

Make sure we get through

Add our notification address to your contacts or safe-sender list. That single step fixes the large majority of cases.

In the meantime, every update is always visible under My Tickets when you sign in, whether the email arrived or not.